Privacy Policy

Privacy Policy

WOWINN GAMES ENTERPRISES PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile applications, or services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. Any updates will be posted on our website with a revised “Last Updated” date. Where required by law, we will seek your explicit consent for material changes.

2. Information We Collect

We may collect the following categories of personal information from you:

A. Information You Provide Directly

  • Name, age, gender, contact details (address, email, phone number)
  • Account credentials (username, password, security questions)
  • Payment and billing details (collected via secure third-party payment gateways)
  • Customer support queries, messages, and feedback

B. Information Collected Automatically

  • Device details, browser type, IP address, and location (approximate)
  • Usage data, clicks, and interactions with our Services
  • Cookies and similar technologies to enhance functionality and personalization

C. Information from Third Parties

  • Payment processors
  • Marketing partners and analytics providers
  • Social media logins (if you choose to connect)

3. Purpose of Collection and Use

Your personal data will be used only for the purposes for which it was collected, including:

  • Providing and improving our products and Services
  • Processing orders, payments, and deliveries
  • Customer support and grievance redressal
  • Sending service-related updates and notifications
  • Marketing and promotional communications (only with your consent)
  • Preventing fraud, unauthorized access, and security threats
  • Legal compliance and enforcement of our terms

4. Consent

Under the DPDP Act, we will:

  • Obtain your consent before collecting or processing your personal data, unless processing is necessary for purposes expressly permitted under Indian law (e.g., to provide a service you requested or for legal compliance)
  • Provide you with the option to withdraw consent at any time through our support channels

5. Data Sharing and Disclosure

We may share your personal data with:

  • Service providers (payment gateways, hosting providers, analytics tools, logistics partners)
  • Business affiliates for operational purposes
  • Legal authorities if required by applicable Indian laws or court orders
  • In case of merger, acquisition, or business transfer

We do not sell your personal data to third parties.

6. Cross-Border Data Transfers

Where your data is transferred outside India, we ensure such transfers comply with applicable Indian laws and contractual safeguards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Once no longer needed, data will be securely deleted or anonymized.

8. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data we hold
  • Correct inaccurate or outdated information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for data processing
  • Lodge a complaint with the Data Protection Board of India if you are not satisfied with our response

To exercise these rights, contact us via the details in Section 11.

9. Security Measures

We implement reasonable security practices, including encryption, access controls, and secure storage, as required under the IT Act, 2000 and SPDI Rules.

10. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us data, contact us for deletion.

11. Grievance Officer & Contact Information

In compliance with the IT Act, 2000 and SPDI Rules, our designated Grievance Officer is:

Name: WOWINN GAMES ENTERPRISES PRIVATE LIMITED
Email: support@wowinnenterprises.in  
Address: Building No./Flat No.: No.B/56
Road/Street: Anna Kuddiyruppu
City/Town/Village: Udumalaipettai
District: Tiruppur
State: Tamil Nadu
PIN Code: 642126

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